Policies

1. Shipping Policy

Processing Time:

  • Orders are processed within 1-3 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time & Cost:

  • Standard Shipping (5-7 business days): Free for orders above $65; otherwise, $6.99.

  • Express Shipping (2-3 business days): $9.99.

  • International Shipping: Delivery times vary; customers are responsible for customs fees and import taxes.

Tracking Orders:

A tracking number will be emailed once the order has shipped.

Lost or Delayed Packages:

  • If an order is delayed beyond the estimated time, please contact [your support email].

  • NikNaks Direct is not responsible for delays caused by couriers, customs, or natural disasters.

2. Return & Refund Policy

Return Eligibility:

  • Returns are accepted within 14 days of delivery.

  • Items must be unused, in original packaging, and include all accessories.

  • Certain products (e.g., software, downloadable content, hygiene products) are non-returnable.

Refunds:

  • Once we receive and inspect the return, refunds are processed within 5-7 business days.

  • Refunds will be issued to the original payment method.

Return Shipping Costs:

  • If a return is due to a defect or incorrect item, we cover return shipping costs.

  • If a return is due to buyer’s remorse, the customer must pay for return shipping.

Exchanges:

  • If a defective or damaged item is received, we will replace it at no extra cost.

3. Warranty Policy

Coverage:

  • Most products include a 6 to 12-month warranty against manufacturing defects.

What’s Covered?

  • Factory defects, faulty parts, and malfunctioning components.

What’s NOT Covered?

  • Accidental damage, misuse, water damage, or unauthorized repairs.

How to Claim a Warranty?

  • Customers can file a claim by contacting [your support email] with proof of purchase and issue details.

4. Payment Policy

Accepted Payment Methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Cryptocurrency (Bitcoin, Ethereum)

  • Buy Now, Pay Later (Klarna, Afterpay)

Fraud Prevention:

NikNaks Direct reserves the right to cancel any suspicious orders to prevent fraud.

5. Privacy Policy

What Information We Collect:

  • Name, email, shipping address, payment details.

How We Use Your Information:

  • To process orders, improve our website, and send promotional offers.

Third-Party Sharing:

  • We do not sell or rent customer information.

  • We share data only with trusted payment processors and shipping carriers.

Data Protection:

  • Your personal data is encrypted and stored securely.

6. Terms of Service

Use of Website:

  • By using NikNaks Direct, you agree not to misuse the website for fraudulent or unlawful activities.

Order Cancellations:

  • Orders can be canceled within 12 hours of purchase.

Limitation of Liability:

  • NikNaks Direct is not responsible for indirect damages from product use.

7. Customer Support Policy

  • Email Support: [your support email]

  • Live Chat: Available 9 AM – 6 PM (EST), Monday – Friday

  • Phone Support: [+1 (your phone number)]